Operation Pinball

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Refund & Returns Policy


Just like buying a car, pinball machines are universally not returnable.  These machines are heavy, uniquely packaged and are unable to be resold as new.  New unused products do come with a manufacturer’s warranty as we are authorized dealers.  Each product may have a different manufacturer warranty terms/conditions, so please investigate your questions pertaining to each item. Any additional warranty is not offered, expressed nor implied.  See our terms and conditions. As dealers, we also do not have any control of the manufacturer’s warranty terms whatsoever. Warranty resolution is entirely governed by each manufacturer independently.

Preorder deposits are non-refundable unless otherwise stated. This is an industry standard.  This includes manufactures delays in production. 

If delivery/shipment is refused customer is responsible for all freight charges and restocking fees and subsequent attorney fees if applicable. Orders can not be canceled or refused because of shipping delays that are due to acts of nature.

Items that are damaged due to freight are returnable at time of delivery only. Once the Bill Of Lading is signed by customer that game is received in good condition a claim can not be filed.  Freight damage must be noted on the bill of lading in order to file a claim. 

Customer should fully inspect package before signing Bill of Lading.

Customer is responsible for all assembly and set-up unless otherwise noted on customer invoice. This is a special service and fees could apply.

Game adjustments may need to be made after delivery due to effects of transportation, such as vibration, shifting, etc, customer is responsible for these adjustments. Our or the manufactures technical support departments will assist you via phone or email.

If an item is not in working order and the freight company has left the premises, the customer agrees to work with technical support staff to try to diagnosis the problem. Most problems can be fixed with assistance. See terms and conditions.

Pinball Machines are fantastic, beautiful and fun playable works of art.  However, please remember they are all hand made and have lots of moving parts.  Just like any other complex machine, they will inevitably need maintenance, repairs and cleaning.  Please make sure you are willing to either work on your machine as needed (for some, it’s the best part of ownership) or be willing to call in a tech as needed.